Get Support From Atlassian Experts

When you need fast, efficient and affordable support for your Atlassian Cloud, Server or

Data Center products, choose Clearvision.

       14 day trial available

Existing customer? Access our billing portal.

A support solution for busy teams

You're drowning in support tickets, you don't have time to get back to your users and they keep asking for updates. Clearvision Support gives you a single point of contact with our highly-trained team, so you can get back to building software that people love.

  • Exceptional Service Guarantee

    If you're not satisfied with the service you receive on a support ticket, you'll receive a refund. This applies to any feedback below a 4* rating.

  • Alternative Experts

    If our support team doesn't fulfil your request to the expected standard, you can escalate the case for FREE to a solution expert.

  • Service Response Promise

    If we breach or exceed our Service Level Agreement for ANY ticket, the time will be refunded back to you.

     

  • Anytime, Anywhere

    An always open Service Desk, with 24/7/365 coverage for critical incidents globally.


Support that is trusted and used by 625+ Atlassian teams since 2015.

20,000+

Tickets Logged

4.9/5

Average Feedback

625+

Happy Clients

1h

Average Resolution Time

CLEARVISION SUPPORT

Pay as you grow

Find the support plan that's right for your business. Your subscription can be scaled at any time.

TRIAL

Try our support for 14 days

£1

 

 

1 Named contact  

1 Hour support/14 days 

Admin support not included  

24/7 Critical support not included  

ESSENTIALS

Ideal for smaller teams

£290/mo

 

 

5 Named contacts  

2 Hours support/mo 

Admin support not included  

24/7 Critical support not included  

ENHANCED

Ideal for

larger teams

£725/mo

 

 

10 Named contacts  

4 Hours support/mo 

Admin support included  

24/7 Critical support not included  

ENTERPRISE

Ideal for enterprise teams

£TBC

 

Tailored support to suit the enterprise 

First line support 

Unlimited hours* 

Proactive

maintenance  

*Subject to terms

 

Need Help?

Contact Us

Discuss your needs with an expert

Compare Plans

Side by side, in black and white...

The Basics

Trial

Essentials

Enhanced


Monthly Price

N/A - 14 Day trial then Essentials plan thereafter

£290

£725

Named Contacts

1

5

10

Support Hours

1 hour

2 hours/mo

4 hours/mo

Admin Hours

4 hours/mo

24/7 Critical Support

Support

Trial

Essentials

Enhanced


Application Support & Guidance

Incident Break-Fix Support

Atlassian Verified Marketplace App Support & Guidance

24/7 Customer Service Desk

Post-Incident Investigation

Remote Support

Major Incident Assistance

Administration

Trial

Essentials

Enhanced


Application Administration

Atlassian Verified Marketplace App Maintenance

Vendor Escalation With Issue Management

Application Request Fulfilment

Plan add-ons explained


Application Upgrades

24/7 Critical Support

Application Health Check

Experts On Demand

Still unsure?

You made it this far...

Try our support for 14 days, only £1!

Try our support for 14 days

£1

 

Then £299/mo

1 Named contact  

1 Hour support/14 days 

Administration support not included  

24/7 Critical support not included  


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