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ATLASSIAN

SUPPORT

The only plans you need to support your
business-CRITICAL applications.

Existing Customer? Access our billing portal.

  • Exceptional Service Guarantee

    If you're not satisfied with the service you receive on a support ticket, you'll receive a refund. This applies to any feedback below a 4* rating.

  • Alternative Experts

    If our support team doesn't fulfil your request to the expected standard, you can escalate the case for FREE to a solution expert.

  • Service Response Promise

    If we breach or exceed our Service Level Agreement for ANY ticket, the time will be refunded back to you.

     

  • Anytime, Anywhere

    An always open Service Desk, with 24/7/365 coverage for critical incidents globally.

20,000+

Tickets Logged

4.9/5 

Average Feedback

692 

Happy Clients

1h 

Average Resolution Time

CLEARVISION SUPPORT

Pricing Plans

Find The Support Plan That's Right For Your Business

TRIAL

Try our support for 14 days

£1

 

Then £299/mo

    1 Named contact  

    1 Hour support/14 days 

    Admin support not included  

    24/7 Critical support not included  

    ESSENTIALS

    Ideal for smaller teams

    £289/mo

     

    For 12 Months

      5 Named contacts  

      2 Hours support/mo 

      Admin support not included  

      24/7 Critical support not included  

      ENHANCED

      Ideal for

      larger teams

        £869/mo

         

        For 12 Months

        10 Named contacts  

        4 Hours support/mo 

        Admin support included  

        24/7 Critical support not included  

        ENTERPRISE

        Ideal for enterprise teams

        £TBC

         

        For 12 Months

          Tailored support to suit the enterprise 

          First line support 

          Unlimited hours* 

          Proactive

          maintenance  

          Plan add-ons +

          Complement your support plan with these add-ons at the checkout.

          Application Upgrades

          2 Upgrades/yr

          £299/mo

            24/7 Critical Support

            24/7

            £299/mo

              Application Health Check

              1 Application/yr

                £275/mo

                Experts on Demand

                1 Credit/mo

                  £559/mo

                  Compare Plans

                  Side by side, in black and white...

                  The Basics

                  Trial

                  Essentials

                  Enhanced


                  Monthly Price

                  N/A - 14 Day trial then Essentials plan thereafter

                  £289

                  £649

                  Named Contacts

                  1

                  5

                  10

                  Support Hours

                  1 hour

                  2 hours/mo

                  4 hours/mo

                  Admin Hours

                  4 hours/mo

                  24/7 Critical Support

                  Support

                  Trial

                  Essentials

                  Enhanced


                  Application Support & Guidance

                  Incident Break-Fix Support

                  Atlassian Verified Marketplace App Support & Guidance

                  24/7 Customer Service Desk

                  Post-Incident Investigation

                  Remote Support

                  Major Incident Assistance

                  Administration

                  Trial

                  Essentials

                  Enhanced


                  Application Administration

                  Atlassian Verified Marketplace App Maintenance

                  Vendor Escalation With Issue Management

                  Application Request Fulfilment

                  Plan add-ons explained


                  Application Upgrades

                  24/7 Critical Support

                  Application Health Check

                  Experts On Demand

                  Still unsure?

                  You made it this far...

                  Try our support for 14 days, only £1!

                  Try our support for 14 days

                  £1

                   

                  Then £299/mo

                    1 Named contact  

                    1 Hour support/14 days 

                    Administration support not included  

                    24/7 Critical support not included  


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